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Talking Content Marketing – Interview With Pam Didner

Pam Didner_interview_The_ID_Group_content-MarketingThe ‘Talking Content Marketing‘ project welcomes an interview with Pam Didner.

With years of experience in multiple global roles, Pam is an expert at creating successful global marketing plans that meet local marketing needs. Pam was selected as one of BtoB’s Top Digital Marketers in 2011 and 2012, is also an author, speaker and marketing consultant. Her new book, “Global Content Marketing,” is the first content marketing book to offer a complete process to scale content across regions.

Here we discuss keeping up with the Joneses, building our audiences and a committed thirst for learning.

You champion marketers going back to basics and understand our audiences, message and what works. Are we becoming too distracted to jump on what’s new (or as Ardath Albee puts it ‘Shiny Object Syndrome’)

In addition to Shiny Object Syndrome, there is also ‘Keep Up with the Joneses’ Syndrome. We feel pressured to do things all the time, because our competitors are doing it. It’s important to evaluate whether our marketing makes sense and if we are serving our customers’ needs. The best time to go back to basics is during a company’s annual planning cycle. Understand the company’s goals and business objectives and realign our marketing strategy, if needed.

For content to work, we have to understand our audience. What should businesses consider to recognise who they are addressing (ie. keyword research, analytic reports, listening on social channels?)

Keyword research, analytic reports and listening on social channels are “tools” to help understand our audiences. Before we use these tools, we need to know “what” we want to understand about our audience. If your potential audiences are broad, you may need to segment them. With segmentation, you probably need to personify a specific segment. What makes them tick? What are their aspirations, challenges and pain points? Where do they go to consume content? What are the preferred formats or devices they use to consume content? Once you have some sense of understanding, you can use keyword research, analytic reports or social listening to validate your understanding.

What is the key trigger for businesses to buy into a content mindset? Is it openness? Is it the realisation that there is a wealth of content from within a business? Is it buying into a changing world?

I am often asked how to convince internal stakeholders and management to buy into content marketing. It’s a matter of continuous education and the ability to show the business impact using content. You need to demonstrate the way your content helps your company’s business. Let’s use e-mail campaign as an example: can you show that content clicks from your e-mail campaigns convert leads or increase subscribers? Can you triangulate social media followers’ comments with your CRM database to identify potential leads for your sales team?  The best way to change your management’s mindset is through insights.  Show how insights into content marketing can be used to impact your business.  It’s not an easy thing to do, but it’s the best way.

Your ‘Repurpose/Reuse/Refresh Content‘ Slideshare presentation is the antidote to content creators who fear burn out. Is this the approach to achieve longevity for an ongoing commitment?

It’s certainly one of the approaches. Your content marketing objectives and strategy depend on what you would like to accomplish as a marketing organization. For some companies, daily interaction with your customers is important.  For others, this may not be the case. You need to determine your objectives and strategy first, then align your editorial and content planning accordingly. Once you have an editorial and content plan, you can schedule content production accordingly to minimize potential burn out from content creators.

How do you learn in a world that is changing at a huge pace?

Read as much as you can and talk to your peers. On the client side, you may get a lot of agency cold calls; it probably doesn’t hurt to answers some cold calls (if you have time) to understand the tools and software they offer. The world is indeed changing fast, do what you can to keep up and don’t stress over it. Another option is to attend industry conferences and events to find out what tools and strategies your peers are using.

Can you give an insight into the main message for what Global Content Marketing delivers when released in September.

In my book, Global Content Marketing, I share a framework for scaling content across regions and looking at content marketing holistically, from planning, production and promotion to measurement and optimization. I also explore the options of balancing the tension between headquarters and regions.  The book has ten chapters and eleven case studies. It will be available at the Content Marketing World in Cleveland and on Amazon in September.  You can also pre-order on by searching Pam Didner and you will receive 30% off.  If anyone has any questions about global content marketing, they can also send them to me at


Thanks to Pam for her time and good luck with the book that is on the horizon. To find out more from Pam and her thinking:

Pam on Twitter: click here

Pam’s Website: click here

Order Global Content Marketingclick here

Next up in the Talking Content Marketing series is author of Ctrl, Alt, Delete, Mitch Joel.


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